This Privacy Policy explains how Bravoocustom (“Bravoocustom,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards information in connection with www.bravoocustom.com (the “Site”) and any services, features, content, or applications we provide (together, the “Services”). We receive information about you from several sources, including: (i) when you create an account for the Services (your “Account”); (ii) through your use of the Services; and (iii) from third-party websites and services. By using the Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy. Capitalized terms not defined here have the meanings given in our Terms & Conditions at www.bravoocustom.com/terms.
WHAT DOES THIS PRIVACY POLICY COVER?
This Policy describes how we handle personally identifiable information (“Personal Information”) that we collect when you use or access the Services. It also covers Personal Information we receive from or share with our business partners.
This Policy does not apply to the practices of third parties we do not own or control, including any third-party websites, services, or applications (“Third Party Services”) you access through the Services (including our payment processor), or to individuals we do not manage or employ. We encourage you to review the privacy policies of any Third Party Services you use.
WHAT INFORMATION DO WE COLLECT?
We collect information to operate, personalize, and improve the Services. Depending on how you use the Services, we may request, collect, and/or display:
- Account Information
When you create an Account, you provide information that may include your username, password, and email address. This information can identify you. We may use your contact details to send important information about the Services. You may manage some communications in your Account settings; however, we may still contact you for critical matters (e.g., account recovery). - User Content
Certain features allow you to submit content (for example, comments). Content you submit may be retained by us indefinitely, even after you close your Account, and may be disclosed to third parties as described in this Policy. - User Contact Information
If you choose to provide it—and if you become a Buyer, you will provide it—we may collect your name, mailing address, phone number, and email address. This information can identify you and may be shared with relevant Sellers and Buyers when necessary to facilitate transactions and Services. - Financial Information
We do not currently collect or store your payment card details. Such information is collected and stored by our third-party payment processor (the “Payment Processor”). Their terms and privacy policy govern the use and storage of that information. - IP Address and Other Automatically Collected Information
We receive certain information automatically from your browser or device when you interact with the Services, such as your IP address, device identifiers, and cookie data. We use this information for security (e.g., preventing spam/malware) and to analyze interactions (e.g., links clicked).
We also collect usage metrics (e.g., visit counts, frequency). We may use this data in aggregated form so it does not identify you personally. This helps us and authorized third parties understand usage and improve the Services.
- Email Interactions
We may receive confirmations when you open emails from us, which helps us improve our communications. - Cookies
We use cookies so our servers recognize your browser and understand how you use the Services. Most browsers let you block or manage cookies. We recommend keeping cookies enabled to access key features. This Policy covers our use of cookies, not the cookies placed by third parties. - Aggregate Information
We compile aggregated statistics about how users (registered and unregistered) use the Services. Aggregated data does not identify you and cannot be tied to your Account or browser. - Social Networks
You may use tools to share content from the Services to social platforms (e.g., a Share button for Facebook or X/Twitter). These tools may be operated by Third Party Services with their own tracking technologies and policies. When you use these tools, the Third Party Service may receive some information from the Services (e.g., Listing details you share). Review the privacy policies of the social networks you use.
HOW, AND WITH WHOM, IS MY INFORMATION SHARED?
The Services are designed to help you share and interact. Subject to your permissions and applicable settings, we may use and share the information we collect, including Personal Information, to:
- Provide, personalize, and improve the Services and related products, services, and advertising (including for third-party offerings) on and off the Services.
- Maintain technical functionality; develop new features and services; analyze your use of the Services and your interactions with apps, ads, products, and services available through the Services.
- Communicate with you for Service-related, support, or research purposes via emails, notifications, text messages, or other messages (which you agree to receive).
- Communicate with you, directly or via partners, for marketing and promotional purposes consistent with your permissions (you may manage certain preferences in your account settings).
- Process payments and detect, prevent, or investigate fraud, abuse, or other unlawful activity.
- Create lists of actual and prospective users or subscribers for our products or Services.
- Compile statistics about use of our websites, products, and Services.
- Comply with legal or regulatory obligations.
- Enforce this Privacy Policy, our Terms & Conditions, and other applicable terms; protect the rights, property, or safety of Bravoocustom, users, or others; and protect copyright-protected content.
- As otherwise described in this Privacy Policy or at the time of collection.
Public Information About Your Activity
Some activity may be public by default, such as content you post publicly. Registered users may have public activity associated with their Accounts. Unregistered users may be tracked anonymously via cookies. Content posted publicly is governed by the privacy settings of those features and may be indexed by search engines and seen or used by others. Post carefully.
Service Providers
We engage third parties to provide services such as hosting, maintenance, development, analytics, and other support. They may process personal data to perform these functions and are contractually required to keep it confidential and use it only as instructed.
Non-Personally Identifiable Information
We may share automatically collected, aggregated, or de-identified information with third parties for reporting, business, marketing, or to help them understand our users’ interests and usage patterns.
IP Address Information
We collect and store IP addresses. We do not make IP addresses public, but we may share them with partners, service providers, or others as described in this Policy.
Information You Elect to Share
You may access Third Party Services via links or integrations (e.g., our Payment Processor to complete purchases). You are responsible for reviewing those third parties’ privacy policies. You may also choose to share your information with other Bravoocustom users; do so cautiously and never share sensitive financial details with other individuals.
Aggregate Information
We may share aggregated statistics with partners, service providers, and other entities we do business with. Third parties may also share non-private, aggregated, or de-identified information about you that they have developed independently.
DATA SHARING INFORMATION
We may share personal information we collect or that you provide:
- With our subsidiaries and affiliates for the purposes described in this Policy.
- With contractors, service providers (e.g., PayPal), and other vendors who support our business and are bound to confidentiality and use restrictions.
- To comply with law, court orders, lawful requests by public authorities, or regulatory requirements; to investigate fraud; or to meet national security or law enforcement demands.
- To enforce our Terms & Conditions and other agreements, including billing and collections.
- When we believe disclosure is necessary to protect the rights, property, or safety of Bravoocustom, our users, or others (including for fraud protection and credit risk reduction).
- For any other purpose disclosed when you provide the information.
- With your consent.
DATA RETENTION INFORMATION
We retain personal information for as long as needed for the purposes for which it was collected, including while you maintain an Account or as specified in our agreements, and for a reasonable time thereafter. We may also retain information as necessary to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes, and enforce agreements.
Email Communications with Us
You may receive emails or other communications related to your Account or the Services. Account-related messages are necessary (e.g., password resets).
User Profile Information
Profile information (e.g., username, email, and other details you provide) may be visible to other users to facilitate interactions.
Financial Information
As noted, payment data is handled by our Payment Processor. We may, from time to time, receive limited financial information from the Payment Processor to complete transactions you initiate, enroll you in discounts or rebates you elect to join, prevent or identify fraud, and otherwise manage our business.
Information Shared with Our Agents
We engage individuals and entities to perform tasks on our behalf (“Agents”). We may share Personal Information with Agents as needed to provide products or services. Agents are not permitted to use Personal Information beyond what is necessary to assist us.
Business Transfers
If we buy, sell, or transfer assets, user information may be transferred as part of such transactions. If we are acquired, go out of business, or enter bankruptcy, Personal Information may be transferred to or acquired by a third party who may continue to use it as set forth in this Policy.
Protection of Bravoocustom and Others
We may access, preserve, and disclose information if we believe it is reasonably necessary to: (i) comply with law, regulation, legal process, or governmental request; (ii) enforce this Policy and our Terms & Conditions, including investigation of potential violations; (iii) detect, prevent, or address fraud, security, or technical issues; (iv) respond to support requests; or (v) protect the rights, property, or safety of Bravoocustom, users, and the public (including for spam/malware prevention).
Information We Share With Your Consent
Apart from the above, we will notify you if your Personal Information may be shared with third parties and provide an opportunity to opt out where required.
IS INFORMATION ABOUT ME SECURE?
Your Account is protected by a password. Protect your password, limit access to your devices, and sign out when finished. We use industry-standard safeguards to protect stored information, including IP addresses. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
USER DATA RIGHTS
By using our Websites, Services, and marketing activities, you consent to the collection and use of your personal information as described herein. We may also process data on other lawful bases, including contractual necessity, compliance with law, and legitimate interests.
RIGHT TO ACCESS OR CORRECT PERSONAL INFORMATION
You may review and update certain personal information through your Account profile, by contacting Support within the relevant Website or Service, or by emailing support@bravoocustom.com.
RIGHT TO DELETE PERSONAL INFORMATION (“RIGHT TO BE FORGOTTEN”)
You may request deletion of your personal information we hold where:
- It is no longer necessary for the purposes for which it was collected or processed.
- You withdraw consent and there is no other legal basis for processing.
- You object to processing and there are no overriding legitimate grounds.
- The data was unlawfully processed.
- Erasure is required to comply with applicable law.
RIGHT TO DATA PORTABILITY
Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal information in a commonly used, machine-readable format, or request that we transfer it to another controller, where technically feasible. To request, contact Support or email support@bravoocustom.com.
WHAT INFORMATION OF MINE CAN I ACCESS?
If you are registered, you can access certain Account information by logging in. Registered and unregistered users can manage cookies through their browser settings.
California Privacy Rights
California residents may request a notice identifying the categories of personal customer information we share with affiliates and/or third parties for marketing purposes and the contact information for such entities. To request this notice, email support@bravoocustom.com.
If you want us to remove your personal information from our Websites or Services, contact Support or email support@bravoocustom.com. You may also request account closure. We will respond within 30 days. In some cases, we may not be able to remove your information (e.g., legal obligations). If so, we will inform you and explain why.
HOW CAN I DELETE MY ACCOUNT?
You can request deletion of your Account by emailing support@bravoocustom.com. After deletion, your Account will no longer provide access to linked information. Public activity that occurred before deletion may remain on our servers and accessible to the public due to the nature of sharing on the Services.
WHAT CHOICES DO I HAVE REGARDING MY INFORMATION?
- You can use many features without registering, which limits what we collect.
- You can choose not to provide certain information, though this may limit functionality.
- You can request Account deletion; we will verify your authority before acting. Past activity may remain stored and, where public, may remain accessible.
CHANGES TO THIS PRIVACY POLICY
We may update this Policy from time to time. The version in effect at the time we use information governs that use. Your continued use of the Services after changes are posted means you accept those changes.
QUESTIONS OR CONCERNS
If you have questions about privacy or this Policy, email us at support@bravoocustom.com. We will make every effort to address your concerns.
Additional Note on Data Processing and International Transfers
Your Personal Information may be collected, processed, and stored by us or our service providers in the United States and other countries where our servers are located. Laws in these countries may differ from those in your jurisdiction, including how authorities may access your information. If you use the Services from the European Union or other regions with laws differing from U.S. law, you consent to the transfer of your information to the United States and other countries where we and our service providers operate.
If you’d like me to:
- Use a different legal entity name format (e.g., “Bravoo Customs LLC”), or
- Keep/replace specific domains (e.g., a .pw or .com.cn domain), or
- Add jurisdiction-specific clauses (GDPR/CCPA/CPRA/UK GDPR),
tell me your preferences and I’ll update the text accordingly. Note: This is general information and not legal advice. For compliance, consult your legal counsel.